The store and the support team are good and helpful, but they chose a courier service with really bad reputation (ST courier) for delivering my items. The item arrived as per the said time (2-3 days) to destination hub but the courier service did not even inform that they don't deliver to my location and I had to call myself and enquire about this. This is not good for the courier charges that we are paying, atleast customer should be informed before placing the order.
- Very High Service Standards
- Received Book in Excellent Condition.
- Speedy Delivery.
Excellent Customer Service: Mr. Suresh had been very professional and had kept me (consistently) updated on book release and dispatch timelines. This was first ever purchase (online) from Odyssey and I am extremely happy with the services.
Thank you Mr. Suresh & Team Odyssey
ONTIME DELIVERY IN APPROPRIATE AND NEAT PACKAGE. KEEP IT UP!!
Delivery was late but staff were quick to address queries. Would love to have periodic updates on shipping automatically. Books were received in good condition.
Please expand your catalogue to include virtually any book published anywhere, including second hand books. I am thinking of something like Powells. Or Amazon, if it sold only printed books, but better, and including at least all Indian languages.
The quality of the book is great and the delivery was quick as well. First of many purchases here 😉
Joining discount and newsletter subscription discount is not getting deducted in first order. To be improved
Hi Sir, We have a reward for Opening an Account and also for the first purchase. Both are added to Store Credit and don't get automatically adjusted in your purchase. You can see the Store Credit under the MY ACCOUNT tab when you login. You need to use the Store Credit code at time of purchase to redeem the value. We checked and your store credit reflects in your account.
The Newsletter Subscription Discount code is sent as separate mail to you as soon as you subscribe. This discount code can be used when you make your next purchase of Books.
Books were sent in good packing. The shipping charges of Rs. 60 can be reconsidered as most online sites offer for free. However considering the product quality and assure genuineness of product I am happy with it. The customer service team is constantly in touch till the product delivery is completed. Great customer service. Would shop again in the near future.
Products I Ordered are good.
I have one concern my order delivery is return without my knowledge. Then with help your support team. I got my products back.
Am extremely happy with your support team.
One suggestion, please use proper delivery forum to deliver.
Thanks for sending the book Now a days Amazon and Flipkart offers free shipping charges. Cost of courier charge
Rs 60 may be reconsidered.
Even though there was a delay in getting the pre ordered copy from the publisher due to great demand, there was a continuous update from the Odyssey store and they delivered the book as promised. Thank you
Thanks for the compliments. Though our team is currently small, we are trying to give our best possible service to book lovers. We hope you will keep coming back for all your book needs to our store. And also pls refer us to your friends and family. Even if what you are looking for is not available on our site, pls contact us directly. We can source it for you.
Quick delivery and excellent customer support
Thanks for the review and compliments. We hope to see you back soon on our site. We are adding lot of new books and other products daily.
Excellent service provided by the store. Many a time, the store doesn't have the book I asked for but the shop is really helpful in arranging for the required book and helping in timely delivery.
Dear Customer, Thanks so much for the compliments.
I sent a whatsapp message with book name and said I want hardcover. The person immediately searched helped with link to that. When I ordered, it was a lockdown here. On the day when lock down was relaxed, they agreed to deliver and a person from Odyssey called me and personally delivered at my door. The book quality is also good. Next day itself I asked for another book and they checked and helped with ordering and again did a same day delivery.
I appreciate the customer service especially during the lockdown period. Thank you.
Dear Mr. Anand,
Thanks for the positive review and your good words. We are happy to have met your requirements. We are continuously trying to improve our service levels and also adding lot of books and other products to the site. We hope you have subscribed to our email newsletter so you get regular updates. Else you can do so on our site. We hope you will continue to shop on our site and support a local bookstore. Please take care and be safe.
