Description
A founding CEO and his top salesperson are engaged in a heated clash over her Compensation package. A working couple are locked in a battle about domestic duties. A progressive community organization that promotes “love and justice” is struggling with nasty political infighting. In all these cases, every attempt to talk it out has been unsuccessful. Are some disputes doomed to remain unsolvable? Dr. Jen goldman-wetzler argues that when conflict resolution doesn't work, you can free yourself from conflict instead. A veteran conflict expert and practitioner, Jen has helped her clients—including that CEO, couple, and community organization—find outcomes that were far better than they’d hoped. Where can we turn when our attempts to resolve conflict fail? Optimal outcomes provides the vital next steps. Most approaches emphasize collaboration. People are supposed to sit down, calmly talk through their differences, and find a solution together. But what about situations where the conflict is so intense, so deeply emotional, or so complicated that people can’t even stand to be in the same room? In the most emotionally fraught situations, talking often makes the situation worse—not better. Grounded in Jungian psychology and Buddhist practice, the optimal outcomes method helps people change their mind-sets and stop engaging in behaviour that aggravate conflict, such as taking too narrow a view of the situation, blaming others, and acting aggressively in the heat of the moment. Jen teaches readers how to step back from a conflict, no matter how fraught, and figure out what’s really causing it. She shows us how to ease tensions and free ourselves, even without others’ cooperation.
About the Author
Refund Policy
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at prismonline@prismcorp.in
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at prismonline@prismcorp.in and send your item to: No-72, Teachers Colony, Adyar, Chennai Tamil Nadu IN 600020.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Prism Corporation Pvt Ltd. No-72, Teachers Colony, Adyar, Chennai Tamil Nadu IN 600020
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 10000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
